Lastly Updated: September 2, 2026
Returns & Refunds Policy
At Urban Wholesale Liquidation, all liquidation pallet sales are final. Because liquidation merchandise can vary in condition and completeness, returns and refunds are only available in the specific circumstances described in this policy.
Please review the product listing, condition information, images, manifest information when available, and other product details before placing your order.
Return Eligibility
All liquidation pallet sales are final, except in the specific situations covered by this policy.
A return, replacement, or refund may be considered when:
- The wrong pallet or item was delivered.
- The order was not delivered due to an error on our part.
- The product received significantly differs from the listing description.
- The shipment arrives damaged.
- An item specifically represented in the product listing or manifest is missing.
Because liquidation pallets may contain customer returns, overstock, shelf pulls, used merchandise, or untested items, we do not guarantee the condition, functionality, or completeness of individual items unless specifically stated in the applicable product listing.
By purchasing liquidation merchandise, you acknowledge and accept the risks associated with purchasing liquidation inventory.
All return or refund requests are subject to review and approval by Urban Wholesale Liquidation.
How to Initiate a Return or Claim
If you believe your order qualifies for a return or refund, you must contact us within 48 hours of delivery.
You may initiate a return or claim in either of the following ways:
- Email us at  contact@urbanwholesaleliquidation.com
- Submit our Contact Us form through the website
Please provide:
- Your order number or relevant order information
- A clear description of the issue
- Clear photographs when applicable, particularly for damaged or incorrect shipments
- Any other information reasonably requested by our team
We aim to respond to customer inquiries within 1 business day.
Do not return merchandise without first contacting us and receiving return instruction
Refunds
Approved refunds will be issued to the customer’s original payment method.
Where a return is required, approved refunds will be issued within 5 business days of receiving the returned item.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
The amount and availability of any approved refund will depend on the circumstances of the claim and the resolution approved by Urban Wholesale Liquidation.
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Order Cancellations
Orders can only be canceled before shipment.
Customers who wish to cancel an order should contact us as soon as possible after placing the order.
Once an order has been processed for shipment or shipped, it cannot be canceled.
Non-Returnable Items and Situations
The following are not eligible for return or refund unless specifically covered by an exception in this policy:
- Liquidation pallets purchased as final sale
- Items returned after the 48-hour reporting period
- Merchandise that does not qualify under the return conditions described in this policy
- Claims based solely on a customer’s change of mind or decision that they no longer want the merchandise
- Normal condition, functionality, or completeness risks associated with liquidation merchandise when those characteristics were disclosed or reasonably described in the product listing
Liquidation merchandise may include customer returns, overstock, shelf pulls, used merchandise, or untested items. These characteristics do not automatically qualify an order for a return or refund.
Damaged, Missing, or Incorrect Items
If your shipment arrives damaged, incomplete, contains a wrong item, or contains an item that significantly differs from the listing description, you must contact us within 48 hours of delivery.
Damaged Shipments
If a shipment arrives damaged:
- Take clear photographs immediately showing the condition and visible damage.
- Contact us within 48 hours of delivery.
- Provide your order information and photographs.
Missing Items
For missing items, the item must have been specifically represented in the product listing or manifest to be considered for a refund or other resolution.
Wrong or Significantly Different Items
If you receive the wrong pallet or item, or the product significantly differs from the listing description, contact us within 48 hours of delivery.
After reviewing the information provided, Urban Wholesale Liquidation will determine the appropriate resolution, which may include a return, replacement, refund, or another appropriate resolution.
If an order was not delivered due to an error on our part, we will review the order and determine the appropriate resolution.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrectly shipped.
If the return is required because of an error by Urban Wholesale Liquidation or because the item was damaged, applicable return shipping costs will be handled as determined during the return process.
Original Shipping Costs
Original shipping costs are not generally refundable.
However, if the return or refund is approved because of an error by Urban Wholesale Liquidation, such as an incorrectly shipped item or an order that was not delivered due to our error, the applicable original shipping cost may be refunded as part of the approved resolution.
No Restocking Fee
Urban Wholesale Liquidation does not charge a restocking fee on approved returns.
