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Frequently Asked Questions

Find answers about our liquidation inventory, ordering, payments, shipping, and returns.

FAQ Categories

About Our Inventory

What does Urban Wholesale Liquidation sell?

Urban Wholesale Liquidation specializes in liquidation pallets and wholesale merchandise across a variety of product categories. Our inventory may include new merchandise, overstock, customer returns, used products, and other liquidation goods, depending on the individual listing.

What is a liquidation pallet?

A liquidation pallet is a pallet of merchandise sold through liquidation and wholesale channels. The contents, quantity, condition, and product mix can vary depending on the specific pallet.

Customers should review the individual product listing carefully for available information before purchasing.

Are your pallets manifested or unmanifested?

We offer both manifested and unmanifested pallets.

Manifested pallets may include an available inventory list or other information about their contents. Unmanifested pallets do not come with a complete itemized inventory list.

The information available for each pallet will be stated on its individual product listing.

What condition is the merchandise in?

The condition varies by pallet and product. Inventory may include new, used, customer returns, overstock, and other liquidation merchandise.

The specific condition information available will be provided on the individual product listing. Customers should review the condition, quantity, images, description, and other available information before purchasing.

Where does your inventory come from?

Our inventory is sourced through wholesalers, distributors, liquidation suppliers, customer-return and overstock channels, and other commercial sources.

Some merchandise may originate from major retailers such as Amazon, Walmart, or Target and is obtained through liquidation and supply channels. Urban Wholesale Liquidation does not represent itself as an official partner, authorized reseller, or direct supplier for those retailers unless specifically stated otherwise.

Are all pallets inspected?

No. We inspect available merchandise where appropriate, but not every pallet or individual item can be completely inspected.

Customers should rely on the individual product listing for available information about the pallet's condition, quantity, contents, images, and other details.

Can I see what is included in a pallet before purchasing?

This depends on the pallet.

Manifested pallets may have inventory information available, while unmanifested pallets do not have a complete itemized inventory list.

Please review the individual product listing to see what information is provided before purchasing.

Who can purchase from Urban Wholesale Liquidation?

Our inventory is available to a variety of buyers, including online resellers, small business owners, retail store operators, flea-market vendors, wholesalers, businesses, individuals, export buyers, and other bulk inventory purchasers.

Orders & Payments

How do I place an order?

Browse our available inventory, select the product you want, review the product listing and purchasing information, and place your order through the website checkout.

After your order is placed and payment is confirmed, we process the order according to our Shipping Policy.

What payment methods do you accept?

Available payment methods may include:

Zelle
Apple Pay
Bank transfer
Chime
Cash App
E-Transfer
Google Pay

The payment method available may depend on the order and checkout process.

Shipping & Delivery

How much does shipping cost?

Our standard/base shipping rate is $130.

However, the final shipping cost may vary depending on factors such as the shipping location, order size, weight, dimensions, and whether the order involves a single pallet, multiple pallets, or a larger bulk or truckload shipment.

Any applicable additional shipping charges will be calculated at checkout or confirmed before dispatch.

Do you ship to all 50 states?

Yes. Urban Wholesale Liquidation currently ships to all 50 U.S. states.

Do you ship internationally?

We currently do not provide direct international shipping.

Customers who need international delivery may arrange their preferred international carrier or freight forwarder with a location within the United States. We can ship an eligible order to that U.S. location.

The customer is responsible for the international portion of the shipment, including customs requirements, duties, taxes, fees, and other international shipping responsibilities.

How are pallet orders shipped?

Pallet orders are generally shipped using LTL (Less Than Truckload) freight.

Larger bulk orders may be shipped using full truckload transportation. The shipping method and carrier may vary depending on the order, size, and destination.

How long does processing and delivery take?

After payment is confirmed, orders are typically processed within 1–3 business days.

Standard U.S. delivery typically takes 2–5 business days after processing.

These timeframes are estimates and are not guaranteed delivery times. Carrier delays, weather, weekends, holidays, address issues, and other circumstances outside our control may affect delivery.

Will I receive tracking information?

Yes. Once your order has shipped, tracking information will be provided through the applicable shipping or freight carrier.

Urban Wholesale Liquidation does not currently operate its own proprietary shipment-tracking system.

Can I pick up my order locally?

Yes. Local pickup may be available by arrangement.

Please contact us before placing your order if you would like to discuss local pickup.

Returns & Refunds

Can I cancel my order?

Orders can be canceled before shipment.

Once an order has been processed for shipment or shipped, it cannot be canceled.

Are liquidation pallet sales final?

Yes. All liquidation pallet sales are final, except for the specific situations covered by our Returns & Refunds Policy.

Eligible exceptions may include receiving the wrong pallet, an order not being delivered because of an Urban Wholesale Liquidation error, a product significantly differing from its listing description, certain shipping damage, or missing items that were specifically represented in the listing or manifest.

What if my pallet arrives damaged?

Take clear photographs of the damage as soon as possible and contact us within 48 hours of delivery.

Please provide your order information and photographs or other relevant information so that we can review the issue.

What if I receive the wrong pallet or an item that doesn't match the listing?

Contact us within 48 hours of delivery and provide your order information along with clear photographs or other relevant information.

If the issue qualifies under our Returns & Refunds Policy, we will provide the appropriate resolution.

Do you charge a restocking fee?

No. Urban Wholesale Liquidation does not charge a restocking fee for approved returns under our Returns & Refunds Policy.

Who pays return shipping?

Return shipping costs are generally the customer's responsibility unless the return is required because of an issue caused by Urban Wholesale Liquidation, such as an incorrect item or shipping error.

How long do I have to report a problem with my order?

You must contact us within 48 hours of delivery for issues covered by our Returns & Refunds Policy.

If your shipment arrives damaged, please take clear photographs immediately and contact us within the required timeframe.

How are approved refunds issued?

Approved refunds are issued to the original payment method.

Once an approved returned item is received, the refund is generally issued within 5 business days. Your bank or payment provider may require additional time to make the funds available.